Terms and Conditions

By placing an order through our website or in store, you agree to the following terms and conditions. These are designed to ensure clarity, trust, and a smooth experience for both parties.

1. Artwork & Design Support

• Customers may upload their own print-ready artwork (PDF, CMYK, 300dpi). We do not take responsibility for errors in customer-supplied files.
• If you do not have a design, we offer in-house design support. Design fees may apply and will be quoted before work begins.
• We reserve the right to refuse artwork that contains offensive, misleading, or copyrighted material without permission.
• Please note: any menu we design and print will include a subtle footer stating it was printed and designed by us. As each menu is custom-designed with care, this small credit acknowledges the creative work involved—just like an artist signing their canvas.

2. Proofing & Approval

• Digital proofs are available upon request. It is the customer’s responsibility to check all details carefully.
• Once artwork is approved, no further changes can be made. We are not liable for any errors (e.g. spelling, layout, colours) post-approval.
• Colour representation may vary slightly between screen and print. These variations are not considered faults.

3. Turnaround Times

• Turnaround begins on the next working day once the artwork is approved and payment is received.
• Turnaround may vary depending on product type and order volume.
• Seasonal deadlines (e.g. Christmas, Halloween) will be clearly communicated. Orders placed after the cutoff are not guaranteed for delivery before the event.
• Please note: Turnaround is an estimate and not a guaranteed timeframe —actual timeframes may vary depending on several factors such as machine maintenance, workload, supplier availability, and external delivery conditions.

4. Delivery & Shipping

• We use trusted couriers for all deliveries. Tracking information will be provided where applicable.
• We are not responsible for delays caused by couriers, weather, or external disruptions.
• Please ensure your delivery address is correct. Re-delivery due to incorrect details may incur additional charges.

5. Payment Terms

• Full payment is required before production begins unless otherwise agreed in writing.
• Accepted payment methods include [PayPal, bank transfer, credit/debit card, etc.].
• All prices are subject to change without notice. Quotes are valid for 7 days unless stated otherwise.

6. Returns, Refunds & Reprints

• Due to the custom nature of printed products, returns are not accepted unless goods are faulty or incorrect.
• Claims must be made within 3 working days of receiving your order. Please include photos and a description of the issue.
• If a fault is confirmed, we will offer a reprint or refund at our discretion.
• We do not offer refunds for minor colour variations, customer errors in artwork, or delays caused by third parties.

7. Product-Specific Disclaimers

• Business Cards: Lamination types (matt, gloss, soft touch) may affect colour tone and texture. Raised UV and Spot UV finishes are applied selectively and may vary slightly in placement.
• Flyers & Leaflets: Paper weights (e.g. 135gsm, 170gsm) affect thickness and durability. Folding options may impact turnaround.
• Menus: Please ensure all pricing and allergen information is correct before approval. We are not liable for content errors.
• PVC Cards: 850mic thickness offers durability but may not be compatible with all card holders or scanners.

8. Intellectual Property

• Customers are responsible for ensuring they have the legal right to use any logos, images, or content submitted.
• We reserve the right to showcase completed work on our website or social media unless requested otherwise in writing.

9. Privacy & Data Protection

• Customer data is handled in accordance with GDPR and our [Privacy Policy]. We do not share your information with third parties except for delivery purposes.